Turnover cleaning
This is not upkeep cleaning. It is a full reset, done in a short window, between a ten o'clock departure and a three o'clock arrival.
The reset, item by item
Bed and bath linen is stripped and replaced with a clean set. Beds are made up taut, pillows reshaped, covers checked: a stained pillowcase discovered at bedtime earns a review, however clean the rest may be.
The kitchen is done completely: hob, extractor, sink, worktop, inside of the microwave and the fridge, crockery washed and counted. Whatever guests left behind goes, including what is sitting in the freezer.
The bathroom is descaled, taps wiped streak-free, shower and grouting gone over, mirrors done. The toilet is treated separately, with equipment that is used in that room only.
Then the floors: fully vacuumed, then washed, including under any furniture that moves. Skirting boards and switches are wiped, bins emptied and the bags taken down on the building's collection day. Consumables are restocked — paper, soap, bags, a fresh sponge, coffee pods if the flat offers them.
A final round is done as if arriving ourselves: open the door, look at what a guest sees walking in, air the rooms, straighten what sticks out. Anything found broken or worn is reported to you at that point, not three stays later.
Questions about the cleaning
How long does a reset take?
It depends on the size, the number of beds and the state the flat was left in. A studio is quicker than a two-bedroom with two bathrooms. We set the window around the next guest's arrival time, not the other way round.
Do you supply products and equipment?
Yes, we arrive equipped. The consumables left for guests — paper, soap, bags, sponges — are restocked at every visit and charged at cost, with no hidden margin on bulk-bought packs.
What if two departures fall on the same day?
That is the most common case in summer, and it is settled in advance: arrival slots are shifted by an hour or two on one of the flats. We warn you as soon as the calendar shows the clash, never on the morning itself.
Do you do windows and deep seasonal cleaning?
Cleaning reachable windows, the inside of cupboards and appliances in depth does not fit inside a turnover window. It is scheduled separately, on a day with no guest, usually before the season opens.