Welcome, check-in and check-out

The arrival is prepared the day before: exact address and street door code, a check on the real landing or train time, and confirmation of the slot. A guest arriving at Saint-Charles two hours early with nobody at the end of the line starts their stay badly.

On site, keys are handed over in person whenever possible. We open up, show how the water heater, the shutters, the hob and the wifi work, point out where the bins are and which day they go out, and leave two or three addresses in the neighbourhood that beat the first results on a map app.

When the timing makes meeting impossible, arrival is self-service through a secure key box, with written and illustrated instructions sent in advance, and a line answered at the moment of arrival. It is a fallback, not the default.

A WELCOME GUIDE stays in the flat, in French and English: how the equipment works, the wifi code, the recycling rules and collection days, the building rules, the number to call if something goes wrong, and a page of local addresses — the bakery that opens early, the market, the tobacconist, the nearest metro stop. It is the document that halves the messages received during a stay.

On departure, the flat is checked room by room: general condition, linen inventory, equipment, forgotten belongings. Anything damaged is photographed and sent to you the same day, before the cleaning goes through and erases the evidence.